0 THEN "●" END) ELSE "" END]]> 1 THEN [number] END)]]> 0 THEN [number] END)]]> ]]> Description: <[Incidents].[description]> Due Date: <[Incidents].[due_date]> Assigned To: <[Incidents].[name]> Click to see option to navigate to ServiceNow. Before using the SN link, please add Instance Name in the field above (not available in Mobile)]]> <[Incidents].[subcategory]>]]> <[Incidents].[subcategory]> <[Incidents].[number]> active incidents Average Age: <[Incidents].[Average Age (DD:HH:MM:SS)]> ]]> <[Incidents].[number]> incident(s)]]> and <[Incidents].[Show Group (copy)]> ]]>